FAQs Categories

Welcome, how can we help you?

We warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry – SSL. You can choose one favorite from the payment methods below.

Shop

You can browser our latest deals and promotions by going to the Featured section on the homepage or follow us at:
Facebook: https://www.facebook.com/1n1FM
Instagram: https://www.instagram.com/1and1freshmart/

Once you have finished shopping, click on the ‘Shopping Cart’ icon on the top right hand side of the website.

Our Online website is best viewed with Edge, Firefox 50+, Google Chrome 50+ and Safari 10+.

Orders & Payment

After you have completed your shopping, confirm that you wish to buy the items in your cart by proceeding to checkout. Select your preferred service: Delivery, then choose a payment method before before reviewing and confirming your purchase. An order acknowledgement will be sent to your email.

Once an order is submitted, you’ll receive an email acknowledgement. 
You may also reach us here for more questions.

It is a processing fees by merchant when you use a credit card to pay at checkout.
Cancellation request must be submitted to us at least 24 hours prior to the delivery date. Otherwise, there will be a RM10 cancellation charge (incl. GST). To proceed with the cancellation, please contact us via WhatsApp at +60 16-247 3929 with your order id.
You can pay via credit and debit cards from Visa, MasterCard and American Express. Bank transfer are also available (longer delivery time)

For every transaction made, we will send you the email confirmation. If you receive an email confirmation for a transaction you didn’t make, please contact your bank directly to raise this issue and contact us for the case you reported.

We will notify you an ordered item be out of stock. We’ll fulfil the rest of the order and delivery it to you. You will not be charged for items that are not available.

Delivery

Our sincere apologies. Please contact us at Whatsapp: +60 16-247 3929. We’ll response within 48 hours.

Order by 12 pm for same-day delivery.
Order after 12 pm will be delivered the next day.

Our Home Delivery service is currently available in the following areas.

  • Jinjang
  • Kepong
  • Desa Parkcity 

We’re in progress to open more area. If you still need assistance, you may contact us at +60 16-247 3929